Rates
Flat rate service/repair charges are for out-of-warranty products and, in most cases, include all parts and labor necessary to bring your product back to the original specifications.
Note: The flat rate service/repair fee is NON REFUNDABLE. If a product is not repairable, we will notify you that the unit is not repairable & we will typically offer a comparable model as a replacement at a discounted rate. This excludes all models listed as unrepairable in the drop down box below. Your service/repair fee will be credited towards the discounted rate. Two other options are also available (No Additional Charge), if you do not wish to take advantage of the replacement that is offered. 1) We can send the unrepairable product back as is or, 2) We will recycle the unrepairable product if you decide that you don’t want it back.
Repairs to other brands is subject to parts availability. Most parts are common parts and are easily repairable, but case parts and custom electronic parts are typically non-repairable. Note that the flat-rate terms outlined above also apply to other-brand scanners.
Important!! Shipping and applicable taxes will be added to these charges. Please include $10 for shipping & handling charges if in the US or $15 for shipping & handling charges if in Canada. International charges will vary. The return information section will show you exactly how to send your product in for repair.
Uniden will not be responsible for non-warrantied repair units that are sent in without payment and in which payment was not provided within 30 days of receipt of the unit.
Be Sure To Include The Unit & All Accessories In Order To Properly Troubleshoot Your Particular Repair Issue.
For Some Marine Products: If you qualify for the Radio Life Insurance Program, and the unit is still repairable please include the original warranty card to receive the flat fee. You can verify if your unit is repairable by entering the model number under "Repair Rates". We will ship back the original card with the unit once repair is complete.
Uniden now repairs other brand model scanners. Service fee: $69.95 plus shipping.
Warranty Policy / Repair Rates / Repair Status / Send Item for Repair
Return Information