Uniden Service, Inc.

Repair

We are here to get your product back on track.

Repair Procedure -Brand New Products
   
Marine Radios=3yr Warranty Scanner Radios=1yr Warranty
GPS System=1yr Warranty Digital Camera=1yr. Warranty
Video Surveillance=1yr. Warranty Bluetooth Headsets=2yr. Warranty
CB Radios=2yr. Warranty  
   
SEND PRODUCT FOR REPAIR Warranty Policy / Repair Rates / Repair Status / Send Item for Repair
Return Information
If you would like to send a unit in for service, please follow the steps below:

Uniden now repairs other brand model scanners. Service fee: $69.95.

  1. Attach a letter to the actual unit with a brief description of the problems you are having with the unit.
  2. Make sure you print your complete name, address, and phone number on the letter.
  3. If the unit is covered under warranty, you must enclose a copy of your receipt or proof of purchase.
 
***Warranty covers manufacturer’s defects only. Units that are under warranty will be repaired/replaced and shipped to you at no cost.***

• If the unit is no longer covered under warranty, you must enclose payment with the unit. To determine the cost, you should look up the repair fee by clicking HERE. You may pay by check, money order or credit card. We accept Visa, MasterCard, Discover and American Express. Please include the expiration date and cardholders name with the credit card number.

• In order to expedite the return of your Uniden product, it is our policy to service or exchange and return “out of warranty” items without furnishing an estimate unless the service charge exceeds the standard repair cost.


• If your unit is not repairable or the charge is going to exceed the standard repair cost, you will be notified in writing with an estimate. This estimate will also be available when checking the repair status online.

Print out, Complete, & Include The Following Repair Form With Your Unit.
Please Click Here For Repair Form


Be Sure To Include The Unit & All Accessories In Order To Properly Troubleshoot Your Particular Repair Issue.

For Some Marine Products: If you qualify for the Radio Life Insurance Program, and the unit is still repairable please include the original warranty card to receive the flat fee. You can verify if your unit is repairable by entering the model number under "Repair Rates". We will ship back the original card with the unit once repair is complete.

 
• Ship your unit prepaid via UPS or FEDEX or any carrier with a tracking system to:

Uniden America Corp.
C/O Saddle Creek
743 Henrietta Creek Rd., Suite 100
Roanoke, Texas 76262
ATTN. REPAIR


• Your repair status will be available on the website once we’ve received your product and we have processed it into our system. It usually takes about 5-7 business days. You may check status by visiting our web site at www.uniden.com or call our repair department @ 1-800-235-3874

 

• Turn around time for repairs is 14-20 Business days

 

• Repair service is only available in the United States.

 

• Uniden will not be responsible for non-warrantied repair units that are sent in without payment and in which payment was not provided within 30 days of receipt of the unit.

 

Warranty Policy / Repair Rates / Repair Status / Send Item for Repair
Return Information